Director of Product

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About the Role

We’re looking for an exceptional product leader that is excited about defining the new world of agentic commerce in a way that is open and merchant-controlled. This role is perfect for someone that is a talent magnet, an exceptional product operator with a strong track record of delivering business results from a portfolio of v1 and v.next products. This role blends platform thinking, shopper experience, and applied AI with the goal of giving merchants and end users a smarter, more intuitive way to engage with commerce.

You’ll lead multiple Swap’s product offerings from our suite, shaping our strategy from the ground up. That suite currently includes front-end shopper experiences, shipping solutions, returns, inventory and demand planning, package support and governmental compliance solutions. In short, huge breadth in the product suite all of which have agentic opportunity inflight or being explored.

What You’ll Do

• Build a hugely successful business; you know the world’s most impactful products make money

• Own Swap’s product vision with an agentic first view that is buzzword light and impact heavy

• Facilitate tough prioritization trade offs towards maximizing return on invested engineering time

• Define metrics of success for our products and deliver results against those metrics

• Build, launch and scale our B2B2C product offerings

• Translate fuzzy customer pains and problems into clear monetizable solutions and answers

• Build cross functional relationships engineering and business teams to ship innovation

What We’re L